Promotional products are physical items that are customized with an organization's logo, artwork or other message and used to promote that organization and its offerings. They're a wonderful marketing tool that brings advertising into physical reality, allowing brands to connect with their customers IRL.

Pretty much any item can be a promotional product - from apparel, to toys & games, to outdoor signage and even dinnerware. The sky is the limit, so get creative!

Promotional products offer unique benefits that other forms of advertising just can't, and often it's because they are physically present in your audience's lives.

•  When audiences SEE your promo, you increase brand awareness.
•  When audiences RECEIVE your promo, they feel a connection to your brand, strengthening your existing customer relationships and giving prospects a peek into the value you provide. 
• When audiences USE or WEAR your promo, they become brand advocates - spreading the word to others around them.
• When audiences KEEP your promo, your brand stays at the top of their minds every time they see or use it.

According to research from the Advertising Specialty Institute, promo is rated as consumers’ favourite form of advertising. After all, who doesn’t love getting gifts?

If you want to learn more about the benefits of promo, we recommend checking out our Making Promo Easy blog category.

We are headquartered in Toronto, Canada.

We are reachable by phone, fax, email, and through the live chat function on our website. You can find full contact details here.

Our approach to pricing is a little different than what you may have seen on other promo sites - we don't add setup fees, customization fees, or any of that nonsense onto your bill. Instead, we bake decoration costs into our all-in price, so the price you see on our website is the same price you will pay at checkout*! 

To sweeten the deal even more, we also offer free shipping** on all orders. 

All of this helps you save big and eliminates the stress of unexpected fees. It's just one of the ways that we Make Promo Easy!

* All-in Price is before applicable taxes and includes one imprint location and one colour. Charges will occur for any additional colours or imprint locations.

**Free shipping excludes remote locations.

Since most of our products offer low quantity increments, you have the freedom to mix-and-match product variations such as size and colour within your order (for example, an order of 48 t-shirts could be divided into 24 red shirts and 24 yellow ones). 

Our minimum order quantities and mix-and-match increments are provided on each product page for your convenience.

We make it easy to order your promo online with our simple, 3-step ordering process.

Step 1: Choose your item and imprint method

Step 2: Choose your product specifications like colour, size and order quantity (psst - you can mix and match product variations in specified increments!)

Step 3: Add your artwork, message and decoration instructions ... or choose to send us those details later if you haven't decided yet.

Then just add to cart and check out or continue shopping! Once you've made your purchase, we'll reach out shortly with digital proofs so you can confirm your design. Once confirmed, we'll begin production!

Yes. Since we sell our products in bulk, the quantity ordered determines the unit price - and therefore all items have a minimum order quantity. You can find the minimum order quantity listed on each product page.

Yes, as with most online stores, your payment will be processed at the time of placing your order. However, the proofing process is the stage where you can request to make changes to your imprint. If you are not satisfied you can cancel your order at this stage and you will be refunded accordingly.

Product customization methods vary by product type and material. On each product page, you can see the imprint methods that are available for that specific item, and choose the one which you would like to use.

To learn more about our imprint methods and which ones are best suited for different kinds of products, check out our Customization Methods page.

We accept images in the following formats: ai, bmp, cdr, eps, jpeg, jpg, pdf, png, tiff

Yes! If you need help preparing your ideal advertising message, MLP offers Free In-House Design Services. When you place your order, use the “special instructions” box to tell us what you would like your imprint to look like, and we will create a design for you according to these instructions.

Once we have prepared your artwork, you will be emailed for approval prior to production. This is usually within 24-48 hours of order receipt.

Yes! After you place your order, our team will send you a digital proof of your customized product via email. To ensure your complete satisfaction, we NEVER process your order until you have approved this proof.

If you wish to make changes to your imprints after receiving your proof, you may mark these directly on the proof form or call us for assistance. Changes must be made and sent within a timely manner to ensure we can meet any requested delivery dates.

You may approve your proof by filling out the form provided and emailing it back to us. Alternatively, you may reply to the email advising the proof is approved. We require a response to verify you have acknowledged all information on the proof.

Proofs are intended to verify the accuracy of the information being printed and provide you with a visual approximation of what you can expect from your products, including the layout and design. However, digital proofs do not always accurately reflect things such as size, colour and texture. If you feel that your proof is distorted and would like to see a different file, let us know and we can send you an additional document.

Individual personalizations are available on many of our items. If you would like individual customizations, please specify this in the "special instructions" box when you are placing your order. Our customer service team will reach out to you to discuss feasibility and additional pricing if applicable.

While there are no specific character limits on your message, imprints must fit within the designated imprint area for a particular product.

It’s useful to keep the imprint area in mind when choosing how you want to decorate your product - squishing a lot of words into a small area can have negative impacts on readability and the overall appeal of your design. 

Our art department has created templates for each product which are designed to maximize the effect of your advertising message. At the proofing stage, you will have an opportunity to see an estimate of how your imprint will look on your product and make adjustments if you feel they are necessary.

Yes, we will keep your artwork on file for a minimum of 1 year after you place your order. If you want to reuse your artwork from a previous order, you can select “use my previous artwork” at Step 3 of the online ordering process.

We can provide blank (non-imprinted) product samples upon request. For more information, please consult our Sample Policy.

Standard lead times are about 1-2 weeks from receipt of your approved proof. However, production and shipping times may vary depending on shipping location, inventory, and proof approvals. If you need your products by a certain date, please notify us when you place your order and we will do our best to accommodate your needs.

To check the status of your order, please contact us with your order number and we will provide you with a status update. You can also reach us through the live chat feature on our website.

If you need your items by a certain date, please make a note of this in the comments section of your online order, and one of our customer service agents will be in touch with you to discuss your circumstances and see if a rush order is possible. Please note that additional fees may be incurred for expedited shipping.

We ship (for free!*) within Canada and the United States.

*Free shipping excludes remote locations.

Orders that have not yet been printed & shipped may be cancelled. If you wish to cancel your order, please contact us to check on the status of your order. Once we have confirmed that your order has not been processed or shipped, we will submit a cancellation request. We will initiate your refund as soon as a cancel request is submitted.

Due to the nature of the promotional products business, we are unable to accept returns on personalized items except in the case of manufacturing defects. However, we will always do everything we can to ensure you are satisfied with your order.

Items with manufacturing defects may be returned within 15 days of receiving your order. If a product or imprint is defective and has not been used, worn or damaged, Mapleleaf Promotions will replace your order at no additional cost to you.

If an order is shipped to you in error or arrives damaged or defective and you request a return, we will credit your account for normal ground freight for the return.

If you need to request a return, please notify our customer service department via telephone or email. Please note that we will need you to provide your order number(s). We will issue you a return authorization number (RMA number) and, if required, we will provide instructions and the location of where to return your product to.

You must call or email us prior to sending us the merchandise.

Please enclose a copy of the original packing slip with the return, indicating on the reverse of the packing slip the reason for the return or the exchange requested. If you do not have the original packing slip, please include your order number. Please ship your returned package via a trackable shipping method.

Return shipping address will be issued if return shipping is required.

*No credit will be issued for unauthorized returns. Sorry, no C.O.D. returns will be accepted